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Customer Service Representative - State Farm Agent Team Member

Full Time in Fully Remote - US

Benefits
  • Flexible schedule
  • Home office stipend
  • Opportunity for advancement
  • Paid time off
APPLICANT REQUIREMENTS
  • Must possess Property & Casualty Producer's Insurance License
  • Must have previous experience working for a State Farm Agent
ROLE DESCRIPTION
This fully remote position is for a full-time Customer Service Representative in support of a local State Farm Agency. You will be required to work Monday-Friday online, assisting customers with their insurance needs from 8a-4:30p CST. The position requires you to have your Property & Casualty insurance license. Having a Life & Health insurance license is a bonus!
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS
  • Dedicated to customer service
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problem-solving
BENEFITS
  • Hourly pay plus commission/bonus
  • Growth potential/Opportunity for advancement within my office
  • Paid time off (vacation and personal/sick days)
  • Health benefits
  • Valuable career-building experience

This is a remote position.

Compensation $18.00 - $34.00 per hour
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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